Returns

Returns & Exchanges · Color Exchange Can I Exchange for Another Color? If the color of your KOSSR linen clothing item is not what you expected, you may be able to request a color exchange if the item is eligible and the replacement color is available. This guide explains how color exchanges work, what conditions apply, and how to choose the right color before requesting an exchange. Color Exchange Eligible items may be exchanged for another color if the requested color is currently in stock. Original Condition Items should usually be unworn, unwashed, undamaged, and returned with tags when possible. Check Availability Color exchanges depend on product availability, size availability, and exchange approval. Can I Exchange My KOSSR Item for Another Color? Yes, you may be able to exchange a KOSSR item for another color if the item is eligible for exchange, the requested color is available, and the original product meets the required condition standards. Color exchanges are common in online fashion shopping because colors may appear slightly different on screens, under different lighting, or across different fabric textures. Linen is a natural fabric, and its color may look softer, warmer, or more textured compared with synthetic fabrics. If you ordered a linen dress, linen shirt, linen pants, linen skirt, or linen set and would prefer another color, contact KOSSR support as soon as possible with your order number and the color you would like instead. Short answer: color exchange may be available if your item is eligible, unworn, unwashed, within the exchange window, and the replacement color is still in stock. Color Exchange Eligibility Before requesting a color exchange, check whether your item meets the exchange requirements. Eligibility may depend on product condition, return window, stock availability, product type, and promotional terms. Exchange Requirement What It Means Within exchange window The request should be made within the allowed exchange period after delivery. Original condition The item should be unworn, unwashed, undamaged, and free from stains or odors. Tags attached Original tags should remain attached when possible. Requested color available The new color must be in stock in the correct size when the exchange is processed. Not final sale Final sale, clearance, or special promotion items may not qualify for color exchange. Same product style Color exchange usually applies to the same product style, unless support confirms otherwise. How to Request a Color Exchange To request a color exchange, contact KOSSR support before sending your item back. Please wait for exchange instructions so your return package is sent to the correct address and handled properly. Information to Include Your order number The email address used at checkout The item you want to exchange The original color you received The new color you want The size of the item The reason for the color exchange Photos if the color appears incorrect or different from the item ordered Providing complete information helps KOSSR support review your exchange request, check stock, and confirm the next steps more quickly. Step-by-Step: How a Color Exchange Works Step What to Do Step 1 Check whether the item is eligible for exchange. Step 2 Choose the replacement color and confirm your size. Step 3 Contact KOSSR support with your order number and exchange request. Step 4 Wait for exchange approval and return instructions. Step 5 Pack the original item securely in clean, original condition. Step 6 Ship the item back using the approved exchange method. Step 7 After inspection, the replacement color may be prepared if approved and available. What Condition Should the Item Be In? To qualify for a color exchange, the original item should generally be returned in clean, new, and original condition. The item should usually be: Unworn Unwashed Undamaged Unaltered Free from stains Free from perfume, smoke, makeup, deodorant, or pet hair Returned with original tags when possible Returned with original packaging when possible If the item shows signs of wear, washing, strong odors, stains, or damage, the exchange request may be rejected after inspection. What If the Color I Want Is Out of Stock? Color exchanges depend on availability. If the replacement color is out of stock when your request is reviewed, KOSSR support may offer alternative options depending on the product and policy. Possible options may include: Choosing another available color Choosing another available size and color combination Waiting for a restock if available Requesting a refund instead of an exchange Receiving store credit, depending on policy Because seasonal linen colors may sell out quickly, we recommend requesting an exchange as soon as you decide the original color is not right for you. Can I Exchange for a Different Size and Color? In some cases, you may be able to exchange for both a different size and a different color. However, this depends on whether the exact size and color combination is available. For example, if you ordered a natural beige linen dress in size S but want a white linen dress in size M, support will need to check whether the white size M option is in stock. If the requested combination is unavailable, you may need to choose another option or request a refund if eligible. Why Linen Colors May Look Slightly Different Linen is a natural fiber with a textured surface, so colors may appear slightly different depending on lighting, device screen settings, dye lot, garment wash, and the natural character of the fabric. Color appearance may be affected by: Screen brightness Phone or computer display settings Indoor versus outdoor lighting Warm or cool light sources Fabric texture and weave Natural linen slubs and fibers Photo editing and product photography lighting This is why a natural linen shade may look warmer in sunlight, softer indoors, or slightly different across devices. Small color differences caused by screen settings or lighting are common in online fashion shopping, especially with natural fabrics such as linen. Can I Exchange If the Color Looks Different From the Photos? If the color looks different from what you expected, you may request a color exchange if the item meets exchange conditions and the replacement color is available. Before requesting an exchange, we recommend checking the item under natural daylight and comparing it with the product page images. Screen settings and lighting can make colors appear warmer, cooler, lighter, or darker. If you believe the wrong color was sent, contact KOSSR support with photos of the item, packaging, and order details. The support team can review whether the item received matches the color ordered. What If I Received the Wrong Color? If you received a color that is different from the color you ordered, contact KOSSR support as soon as possible before sending the item back. Please provide: Order number Item name Color ordered Color received Photos of the item Photos of the packaging label if available This information helps support review whether the issue was caused by fulfillment, product labeling, photography expectations, or another order-related problem. Do I Need to Pay Shipping for a Color Exchange? Exchange shipping responsibility may depend on the reason for the exchange and the policy that applies to your order. Exchange Reason Possible Shipping Responsibility Customer prefers another color Customer may be responsible for return shipping. Color looks different due to screen or lighting Customer may be responsible for return shipping, depending on policy. Wrong color was sent KOSSR support may review the issue and provide a solution. Item arrived damaged or defective KOSSR support may review the issue before return or exchange. If you believe the wrong color was sent, contact support with photos before returning the item. Can I Exchange a Sale Item for Another Color? Sale, clearance, promotional, or final sale items may have different exchange conditions. Some discounted products may be exchangeable if inventory is available, while final sale items may not qualify for return or exchange. Before buying a discounted item, check: Product page notes Final sale labels Promotion terms Return eligibility Exchange availability If you are unsure whether a sale item can be exchanged for another color, contact KOSSR support before placing your order. How Long Does a Color Exchange Take? The time needed for a color exchange depends on return shipping, warehouse receiving, item inspection, replacement stock availability, and reshipment time. A typical color exchange process may include: Customer submits exchange request. KOSSR reviews eligibility and color availability. Customer ships the original item back. Returned item is received and inspected. Replacement color is prepared if approved and available. Replacement item is shipped to the customer. Using a trackable return shipping method can help you monitor the return package and reduce uncertainty during the exchange process. How to Choose the Right Replacement Color Before requesting a color exchange, consider how you plan to wear and style the garment. Linen clothing is often chosen for its soft texture, natural tones, and relaxed seasonal look. Color Selection Tips Choose white or ivory for a clean summer wardrobe. Choose beige, oatmeal, or natural linen tones for easy everyday styling. Choose black, navy, or dark neutrals for a more polished look. Choose soft seasonal colors for vacation, resort, or warm-weather outfits. Check product photos under different lighting when available. Consider whether the color matches your existing wardrobe. If you are unsure, neutral linen shades are usually easier to style and may work well across multiple seasons. Can I Exchange After Washing the Item? In most cases, washed items are not eligible for exchange. Washing can change the fabric condition, texture, color, shrinkage, and overall garment appearance. Before washing a new linen garment, try it on carefully in clean indoor conditions and check whether the color, size, fit, and style are right for you. If you decide the color is not suitable, keep the item unworn, unwashed, and in original condition, then contact KOSSR support. How to Avoid Color Exchange Issues Some color exchange needs can be reduced by reviewing product details carefully before checkout. Before Ordering, Check: Color name on the product page Product photos on model and flat lay, if available Photos under different lighting when available Fabric description Whether the color is seasonal or limited Return and exchange policy Final sale or promotion terms Because device screens vary, color may appear slightly different from what you see online. If you are unsure, contact support before ordering. Frequently Asked Questions About Color Exchanges Can I exchange for another color? Yes, color exchange may be available if the item is eligible, in original condition, within the exchange window, and the replacement color is in stock. Do I need to contact support before exchanging? Yes. Contact KOSSR support before sending the item back so your exchange request can be reviewed and correct instructions can be provided. What if the color I want is out of stock? If the requested color is unavailable, support may offer another available color, another size and color option, refund options, or store credit depending on policy. Can I exchange for a different size and color? This may be possible if the requested size and color combination is available and your original item meets exchange conditions. Can I exchange a washed item? Washed items are usually not eligible for exchange because washing may change the garment’s color, texture, shape, and condition. What if I received the wrong color? Contact KOSSR support with your order number, color ordered, color received, and photos of the item before returning it. Final Answer You may be able to exchange your KOSSR item for another color if the item is eligible, unworn, unwashed, undamaged, within the exchange window, and the replacement color is available. To request a color exchange, contact KOSSR support with your order number, checkout email, original color, requested new color, item size, and exchange reason. Please wait for exchange instructions before sending the item back. Because linen colors may appear slightly different depending on lighting, screen settings, and natural fabric texture, we recommend reviewing product photos and color notes carefully before placing your order. Need Help With a Color Exchange? Contact KOSSR support with your order number, item details, and preferred replacement color. Our team can help review exchange eligibility and availability. Contact KOSSR Support

Returns & Exchanges · Size Exchange Can I Exchange for Another Size? If your KOSSR linen clothing item does not fit as expected, you may be able to request a size exchange if the item meets our exchange conditions and the replacement size is available. This guide explains how size exchanges work, what items qualify, how to request an exchange, and how to choose the right size before reordering. Size Exchanges Eligible items may be exchanged for another size if the requested size is in stock. Item Condition Items should usually be unworn, unwashed, undamaged, and in original condition. Request First Contact KOSSR support before sending your item back for a size exchange. Can I Exchange My KOSSR Item for Another Size? Yes, you may be able to exchange a KOSSR item for another size if the product is eligible for exchange, the requested size is available, and the original item meets the required return condition. Size exchanges are common for linen clothing because linen is a natural woven fabric and usually does not stretch like knitwear or elastic materials. A linen dress, linen shirt, linen pants, or linen set may feel different depending on body shape, fit preference, garment cut, and fabric structure. If your item is too small, too loose, too long, too short, or does not match your preferred fit, contact KOSSR support as soon as possible with your order number and the size you would like instead. Short answer: size exchange may be available if your item is eligible, unworn, unwashed, within the exchange window, and the replacement size is still in stock. Size Exchange Eligibility Before requesting a size exchange, check whether your item meets the basic exchange requirements. Exchange eligibility may depend on product condition, product type, return window, stock availability, and promotional terms. Exchange Requirement What It Means Within exchange window The exchange request should be made within the allowed time after delivery. Unworn condition The item should not show signs of wear, use, stains, or odors. Unwashed condition The item should not be washed, dried, altered, or treated. Tags attached Original tags should remain attached when possible. Replacement size in stock The requested size must be available at the time of exchange processing. Not final sale Final sale or clearance items may not qualify for size exchange. How to Request a Size Exchange To request a size exchange, contact KOSSR support before sending the item back. Please do not ship your item without receiving exchange instructions, as the return address or exchange process may vary by order. Information to Include Your order number The email address used at checkout The item you want to exchange The original size you received The new size you want The reason for the size exchange Photos if there is a product or sizing issue Clear information helps KOSSR support check your order, review exchange eligibility, confirm stock, and provide the correct next steps. Step-by-Step: How a Size Exchange Works Step What to Do Step 1 Check the item condition and exchange window. Step 2 Review the KOSSR size guide and choose the replacement size. Step 3 Contact KOSSR support with your order number and exchange request. Step 4 Wait for exchange approval and instructions. Step 5 Pack the original item securely in clean, original condition. Step 6 Ship the item back using the approved exchange method. Step 7 Once approved after inspection, the replacement size may be prepared if available. What Condition Should the Item Be In? To qualify for a size exchange, the original item should generally be returned in new, clean, and original condition. The item should usually be: Unworn Unwashed Undamaged Unaltered Free from stains Free from perfume, smoke, makeup, deodorant, or pet hair Returned with tags attached when possible Returned with original packaging when possible If an item shows signs of wear, washing, damage, stains, or odor, the exchange may be rejected after inspection. What If the Size I Want Is Out of Stock? Size exchanges depend on stock availability. If the replacement size is out of stock when your exchange request is reviewed, KOSSR support may offer alternative options depending on the policy and product status. Possible options may include: Choosing another available size Choosing another available color in the preferred size Waiting for a restock if available Requesting a refund instead of an exchange Receiving store credit, depending on policy Because stock can change quickly, we recommend contacting support as soon as you know the item does not fit. Do I Need to Pay Shipping for a Size Exchange? Exchange shipping responsibility may depend on the reason for the exchange and the policy that applies to your order. Exchange Reason Possible Shipping Responsibility Customer selected the wrong size Customer may be responsible for return shipping. Customer prefers a different fit Customer may be responsible for return shipping. Item received was not the ordered size KOSSR support may review and provide a solution. Product arrived damaged or incorrect KOSSR support may review the issue before exchange. If you received the wrong size due to a fulfillment issue, contact support with photos and order details before sending the item back. Can I Exchange for a Different Color Too? In some cases, you may be able to exchange for a different size and color, but this depends on stock availability and exchange policy. For example, if you ordered a beige linen dress in size S but want a white linen dress in size M, support will need to check whether that exact color and size combination is available. If the requested color or size is unavailable, you may need to choose another option or request a refund if eligible. Can I Exchange a Sale Item for Another Size? Sale, clearance, promotional, or final sale items may have different exchange rules. Some discounted products may be exchangeable if stock is available, while final sale items may not be eligible for exchange. Before purchasing sale items, check: Product page notes Final sale labels Promotion terms Exchange eligibility Return policy details If you are unsure whether a sale item can be exchanged, contact KOSSR support before placing your order. How Long Does a Size Exchange Take? The time needed for a size exchange depends on return shipping, warehouse receiving, item inspection, replacement stock availability, and reshipment time. A typical exchange process may include: Customer submits exchange request. KOSSR reviews eligibility and stock. Customer ships the original item back. Returned item is received and inspected. Replacement size is prepared if approved and available. Replacement item is shipped to the customer. Using a trackable return shipping method can help you monitor the package and reduce uncertainty during the exchange process. How to Choose the Right Replacement Size Before requesting a size exchange, review the size guide carefully. Linen clothing usually has less stretch than knitwear, so garment measurements are especially important. Measurements to Check Bust Waist Hip Shoulder width Sleeve length Garment length Rise and inseam for pants Fit type, such as relaxed fit, regular fit, or oversized fit If the original size felt too tight, compare the next size up with your body measurements. If the original size felt too loose, compare the smaller size carefully before requesting an exchange. For linen garments, a slightly relaxed fit is often more comfortable because the fabric is breathable but not highly elastic. What If I Am Between Sizes? If you are between sizes, the best size may depend on the garment style and how you prefer your linen clothing to fit. Consider sizing up if: You prefer a relaxed linen look. The garment has no stretch. You want extra room around the bust, waist, or hips. You plan to wear the item in hot weather. The product description says the item has a slim or structured fit. Consider sizing down only if: The item is intentionally oversized. You prefer a closer fit. Your body measurements are clearly closer to the smaller size. The garment has a loose silhouette. Can I Exchange After Washing the Item? In most cases, washed items are not eligible for exchange. Washing can change the condition of the garment and may affect the fabric, fit, color, texture, or shrinkage. Before washing a new linen garment, try it on carefully in clean indoor conditions. Check the fit, length, comfort, and overall style before removing tags or washing the item. If the item does not fit, keep it in original condition and contact support before washing. Can I Exchange If I Removed the Tags? Tag requirements may depend on the return and exchange policy. In many cases, items should be returned with original tags attached whenever possible. If tags were removed, exchange approval may depend on whether the item is still clearly unworn, unwashed, undamaged, and in new condition. Contact KOSSR support with your order details before sending back an item without tags. What If I Received the Wrong Size? If you received a size different from what you ordered, contact KOSSR support as soon as possible. Please provide your order number and photos of the size label, packaging, and item. Helpful information includes: Order number Item name Size ordered Size received Photos of the size label Photos of the packaging label if available Support can review the issue and provide the next steps for correction, exchange, or other resolution. How to Avoid Size Exchange Issues The best way to reduce size exchange needs is to review measurements and product details before placing your order. Before Ordering, Check: The KOSSR size guide Product-specific garment measurements Fit notes in the product description Whether the fabric has stretch Garment length Customer support guidance if you are between sizes Return and exchange terms before checkout For linen dresses, pants, shirts, and sets, body measurements and garment measurements are more reliable than choosing based only on your usual size from another brand. Frequently Asked Questions About Size Exchanges Can I exchange for another size? Yes, size exchange may be available if the item is eligible, in original condition, within the exchange window, and the replacement size is in stock. Do I need to contact support before exchanging? Yes. Contact KOSSR support before sending the item back so your exchange request can be reviewed and instructions can be provided. What if the replacement size is out of stock? If the requested size is unavailable, support may offer another available size, another color, refund options, or store credit depending on policy. Can I exchange a washed item? Washed items are usually not eligible for exchange because washing may change the garment’s condition, fit, texture, or color. Do I pay shipping for a size exchange? Return shipping responsibility may depend on the exchange reason and the policy that applies to your order. Can I exchange for a different color and size? This may be possible if the requested color and size are available and the item meets exchange conditions. Final Answer You may be able to exchange your KOSSR item for another size if the item is eligible, unworn, unwashed, undamaged, within the exchange window, and the replacement size is available. To request a size exchange, contact KOSSR support with your order number, checkout email, original size, requested new size, and exchange reason. Please wait for exchange instructions before sending the item back. Because linen clothing usually has limited stretch, review the size guide and garment measurements carefully before choosing a replacement size. This helps improve fit and reduce the chance of needing another exchange. Need Help Choosing Another Size? Contact KOSSR support with your order number and size question. Our team can help you review exchange options and choose a better fit. Contact KOSSR Support

Returns & Exchanges · Return Guide How Do I Return an Item? If your KOSSR linen clothing item is not the right size, color, fit, or style, you may be able to request a return if the item meets our return conditions. This guide explains how to start a return, what information to prepare, how to pack your item, and when to expect refund processing. Check Eligibility Returned items should usually be unworn, unwashed, undamaged, and within the return window. Request Approval Contact KOSSR support with your order number, item details, and reason for return. Ship It Back Pack the item carefully and keep your return tracking number until the return is completed. How Do I Return a KOSSR Item? To return a KOSSR item, first check whether the product is eligible for return. Then contact KOSSR support with your order number, checkout email, item name, and return reason. Once your return request is reviewed, you will receive instructions on how to send the item back. Most eligible returns require the product to be unworn, unwashed, undamaged, free from stains or odors, and in original condition with tags attached when possible. The return request should also be made within the stated return window after delivery. After your return package is received and inspected, an approved refund may be issued to the original payment method. Refund timing may vary depending on inspection time, bank processing speed, and payment provider rules. Short answer: contact KOSSR support with your order number and return reason, wait for return instructions, pack the eligible item securely, ship it back, and keep your return tracking number. Step-by-Step: How to Return an Item Step What to Do Step 1 Check whether your item is eligible for return. Step 2 Prepare your order number, checkout email, item name, and return reason. Step 3 Contact KOSSR support or submit a return request. Step 4 Wait for return approval and return instructions. Step 5 Pack the item securely in clean condition. Step 6 Ship the package using the approved return method. Step 7 Keep your return tracking number until your refund or exchange is completed. 1. Check Whether Your Item Is Eligible for Return Before starting a return, check whether your KOSSR item meets the return requirements. Return eligibility may depend on the item condition, return window, product category, promotion terms, and whether the product was marked as final sale. In general, eligible items should be: Unworn Unwashed Undamaged Free from stains, perfume, makeup, pet hair, or odors In original condition Returned with tags attached when possible Returned within the stated return window Linen garments should be handled carefully during the return process because linen is a natural fabric and can show wear, stains, or strong creasing if not packed properly. 2. Prepare Your Return Information To help KOSSR support review your return request faster, prepare your order details before contacting us. Information to Include Order number Email address used at checkout Full name Item name or SKU, if available Size and color of the item Reason for return Photos, if the item arrived damaged or incorrect Your preference for refund or exchange, if available Clear information helps reduce delays and makes it easier for support to confirm whether the item is eligible for return. 3. Contact KOSSR Support or Submit a Return Request After checking eligibility and preparing your information, contact KOSSR support or use the available return request form if your website has one. Your return request should clearly explain: Which item you want to return Why you want to return it Whether the item is unworn and unwashed Whether the tags and packaging are still available Whether you want a refund or exchange Please wait for return instructions before sending the package back. Returning an item without approval or to the wrong address may delay refund processing. Do not ship a return package before receiving the correct return instructions. Return addresses may vary depending on location, product type, or order status. 4. Pack the Item Carefully Once your return request is approved, pack the item securely. Proper packaging helps protect the garment during return transit and supports smoother inspection after arrival. Return Packing Tips Fold the linen garment neatly. Keep the item clean and dry. Include original tags if available. Use the original packaging when possible. Place the garment inside a protective bag or clean mailer. Do not return worn, washed, stained, or damaged items. Include any return note or return authorization if provided. Linen naturally wrinkles, but the returned item should still be in sellable condition if it was not worn, washed, or damaged. 5. Ship the Return Package After packing the item, ship it according to the return instructions provided by KOSSR support. The instructions may include the return address, preferred shipping method, return authorization details, or any required label information. We recommend using a trackable shipping method. A tracking number helps confirm that the return package was sent and delivered. Why Return Tracking Matters It confirms the return package was shipped. It helps you monitor delivery to the return location. It protects you if the package is delayed or lost in transit. It helps support locate the package if needed. Keep your return tracking number until your refund, store credit, or exchange is completed. 6. Wait for Return Inspection After your return package arrives, the item may need to be inspected before a refund or exchange is approved. During inspection, the team may check: Whether the item matches the return request Whether the item is unworn Whether the item is unwashed Whether tags are attached when required Whether there are stains, odors, or damage Whether the item was returned within the allowed return window If the item meets the return conditions, the refund or exchange can move forward. If the item does not meet return requirements, the return may be rejected or require further review. 7. Refund or Exchange Processing Once your return is approved after inspection, the refund may be issued to the original payment method. If you requested an exchange and the replacement item is available, the exchange may be prepared according to the support team’s instructions. Refund timing may depend on: Return shipping time Warehouse receiving time Inspection time Payment provider processing time Your bank’s posting schedule After a refund is processed, your bank or payment provider may need several business days before the amount appears in your account. What Items Cannot Be Returned? Some items may not qualify for return depending on product condition, hygiene standards, promotional terms, or custom order rules. Items that are usually not eligible may include: Worn items Washed items Items with stains, odors, makeup, or perfume Items damaged after delivery due to misuse Final sale or clearance items Gift cards Customized or personalized items Items returned after the return window Always review product page notices and return policy details before purchasing sale, final sale, or personalized items. Do I Need to Pay Return Shipping? Return shipping responsibility may depend on the reason for the return and the return policy that applies to your order. Return Reason Possible Return Shipping Responsibility Wrong size selected Customer may be responsible for return shipping. Changed mind Customer may be responsible for return shipping. Wrong color preference Customer may be responsible for return shipping. Damaged item received KOSSR support may review the issue and provide a solution. Incorrect item received KOSSR support may review the issue and provide a solution. If your item arrived damaged or incorrect, contact support with photos before returning it. Can I Exchange Instead of Returning? In some cases, you may be able to request an exchange instead of a refund. Exchanges are commonly requested for a different size, color, or replacement item. Exchange availability depends on: Current stock availability Product condition Return approval Return window Whether the requested size or color is available If the requested replacement is out of stock, a refund or store credit may be offered depending on the policy. What If My Item Arrived Damaged or Incorrect? If your item arrived damaged, defective, or different from what you ordered, contact KOSSR support as soon as possible before sending it back. Please provide: Order number Photos of the item Photos of the packaging Description of the issue Whether you prefer replacement, exchange, or refund support Photos help the support team review the issue and provide the correct next steps. For damaged or incorrect items, do not return the product before contacting support. The team may need photos and order details first. Can I Return Sale Items? Sale, clearance, promotional, or final sale items may follow different return rules. Some discounted items may be returnable, while others may only qualify for exchange, store credit, or may not be returnable at all. Before purchasing sale items, check: Product page notices Promotion terms Final sale labels Return eligibility details Exchange availability If you are unsure whether a sale item can be returned, contact KOSSR support before placing your order. Can I Return International Orders? International returns may be possible depending on the destination country, item condition, return window, and applicable return policy. International returns may involve: Longer return shipping times Higher return shipping costs Customs forms Import duty or tax considerations Different courier requirements If you are returning an international order, follow the return instructions carefully and use a trackable shipping method. How to Avoid Returns When Buying Linen Clothing Because linen is a natural woven fabric, it may fit and feel different from stretchy synthetic fabrics. Reviewing details before purchase can help reduce the chance of returns. Before Ordering, Check: Size guide Garment measurements Fit type, such as relaxed fit or regular fit Product length Fabric description Care instructions Color photos under different lighting Return policy and sale item terms If you are between sizes or unsure about linen fit, contact support before ordering. Choosing the correct size helps reduce return and exchange needs. Frequently Asked Questions About Returns How do I return an item to KOSSR? Check return eligibility, contact KOSSR support with your order details, wait for return instructions, pack the item securely, and ship it back using a trackable method. Do I need approval before sending a return? Yes. Please wait for return instructions before shipping the item back to avoid delays or sending the package to the wrong address. What condition should returned items be in? Returned items should usually be unworn, unwashed, undamaged, free from stains or odors, and in original condition with tags attached when possible. How long does a return refund take? Refund timing depends on return shipping, warehouse receiving, inspection, payment provider processing, and bank posting time. Can I exchange instead of returning? Exchanges may be available depending on item condition, return approval, and stock availability for the requested size or color. What if I received a damaged or incorrect item? Contact KOSSR support with your order number, photos, and a description of the issue before sending the item back. Final Answer To return a KOSSR item, check that the product is eligible, then contact KOSSR support with your order number, checkout email, item details, and return reason. Wait for return approval and instructions before shipping the item back. Returned linen clothing should usually be unworn, unwashed, undamaged, free from stains or odors, and in original condition with tags attached when possible. After the return package is received and inspected, an approved refund or exchange can be processed. For the smoothest return experience, use a trackable shipping method and keep your return tracking number until the refund or exchange is completed. Need Help Returning an Item? Contact KOSSR support with your order number, item details, and return reason. Our team will review your request and provide the next steps. Contact KOSSR Support

Order Help · Returns & Exchanges What Is Your Return Policy? Shopping online should feel simple and stress-free. This guide explains the KOSSR return policy, including return eligibility, exchange options, refund timelines, damaged items, sale products, and how customers can start a return request. Easy Returns Eligible items can usually be returned within the stated return window after delivery. Refund Processing Refunds are generally processed after returned items pass inspection. Exchange Support Customers may request size or product exchanges depending on stock availability. Understanding the KOSSR Return Policy A return policy explains how customers can return products after purchase, what items qualify for refunds or exchanges, and how the return process works. At KOSSR, we want customers to feel confident when shopping for linen clothing online. Because sizing, fit preferences, and fabric expectations can vary between customers, having a clear and transparent return policy helps create a smoother shopping experience. Our return policy is designed to balance customer satisfaction, product quality standards, and responsible apparel handling practices. How Long Do I Have to Return an Item? Most eligible items can usually be returned within a specified number of days after delivery. The return window may vary depending on promotions, product categories, seasonal campaigns, or regional policies. Return Type Typical Eligibility Window Standard Returns Within 14–30 days after delivery Damaged or Incorrect Items As soon as possible after delivery Exchanges Depending on stock availability Sale or Clearance Items May have limited return eligibility Customers are encouraged to review the product page and checkout information carefully, as certain products may have different return conditions. What Items Can Be Returned? Most unworn, unwashed, and undamaged linen clothing items may qualify for returns if they meet the return requirements. Generally Eligible Return Items Linen dresses Linen tops Linen pants Linen skirts Linen sets Unworn seasonal apparel Items Usually Not Eligible Worn or washed garments Items with removed tags Customized products Final sale products Gift cards Items damaged after delivery due to misuse What Condition Must Returned Items Be In? Returned products should generally remain in original condition. This often means: Unwashed Unworn No stains or odors No visible damage Original tags attached Original packaging included when possible Apparel returns are inspected after arrival. Items that do not meet return standards may not qualify for refunds. How Do I Start a Return? Starting a return is usually a simple process. Typical Return Steps Contact customer support or open a return request. Provide your order number and item details. Wait for return instructions and approval. Pack the items securely. Ship the return package using the provided instructions. Wait for inspection and refund processing. Keeping your tracking number is recommended until the return process is completed. Do Customers Need to Pay Return Shipping? Return shipping responsibility may depend on the reason for the return. Return Reason Possible Shipping Responsibility Wrong size selected Customer may pay return shipping Preference changed Customer may pay return shipping Damaged product Support team may assist with resolution Incorrect item received Support team may assist with resolution Customers should review the latest shipping and returns information before completing a purchase. Can I Exchange an Item Instead of Returning It? In many cases, exchanges may be available depending on inventory levels. Customers often request exchanges for: Different sizes Alternative colors Replacement products Fit adjustments Exchange availability depends on stock at the time the return is processed. How Long Do Refunds Take? Refund timing may vary depending on payment provider, bank processing speed, and inspection completion. Typical Refund Timeline Return shipment received Inspection completed Refund approved Refund sent to original payment method After approval, banks and payment providers may require several business days to display the refund. Shipping fees, taxes, or customs charges may not always be refundable depending on the order type and destination country. What Happens If My Item Arrives Damaged? If your order arrives damaged, defective, or incorrect, contact customer support as soon as possible after delivery. To help speed up resolution, customers are usually encouraged to provide: Order number Photos of the item Photos of the packaging Description of the issue Support teams may review the issue and provide replacement, exchange, or refund solutions when appropriate. Can Sale Items Be Returned? Some sale, clearance, or promotional products may have different return eligibility compared to full-price items. In some cases: Sale items may qualify for store credit only Clearance items may be final sale Limited-time promotions may follow special conditions Customers should review product page notices carefully before purchasing discounted items. Why Return Policies Matter for Online Fashion Brands A clear return policy helps customers shop with more confidence online. Transparent return information can help reduce uncertainty about: Sizing concerns Fabric expectations International orders Fit preferences Shipping risks In fashion ecommerce, return policies also help build long-term customer trust and improve the overall shopping experience. How to Reduce the Chances of a Return Customers can reduce the likelihood of returns by reviewing product details carefully before ordering. Helpful Shopping Tips Read the size guide carefully Check garment measurements Review product photos closely Read fabric descriptions Understand linen texture and fit characteristics Contact support for sizing assistance if needed Linen is a natural fabric that may fit differently from stretch fabrics or synthetic materials, so reviewing measurements is especially important. Frequently Asked Questions About Returns Can I return worn items? Most return policies require items to be unworn, unwashed, and in original condition. How long does refund processing take? Refund timing depends on inspection completion and payment provider processing speed. Can I exchange for another size? Size exchanges may be available depending on current inventory levels. Are sale items returnable? Some discounted products may have limited return eligibility or final sale conditions. What should I do if my item arrives damaged? Contact customer support with photos and your order information as soon as possible. Do I need the original packaging? Original packaging is recommended whenever possible for smoother return processing. Final Answer The KOSSR return policy is designed to help customers shop online with greater confidence. Most eligible linen clothing items can typically be returned within the stated return window if they remain unworn, unwashed, and in original condition. Return eligibility, refund timing, exchange availability, and shipping responsibility may vary depending on the product type, order condition, promotional status, or reason for return. Customers are encouraged to review product details carefully, check sizing information before ordering, and contact support if they need help with returns, exchanges, or damaged items. Need Help With a Return or Exchange? Contact the KOSSR support team for help with return requests, exchanges, refund questions, shipping issues, or sizing assistance. 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